FAQ
What is KAPSUL’s return policy?
At Vastr, we take great care to ensure the quality of our products. As a result, we do not accept returns or offer refunds for change of mind or incorrect orders. However, if there is an issue on our end—such as receiving a faulty, damaged, or incorrect item—please contact us at help@KAPSUL.com, and we will be happy to assist you in resolving the matter.
How long does shipping take?
Our standard UK shipping typically takes 3-5 business days. Expedited delivery options are available at checkout. International shipping times vary depending on the destination. Once your order is dispatched, you’ll receive a tracking number via email.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and link to track your package. If you experience any issues, please reach out to us at help@KAPSUL.com.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are securely processed for your protection.
Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased on our website. These are delivered via email and can be used on any products available on KAPSULSTORE.com
Can I change or cancel my order after it’s been placed?
We aim to process orders quickly, so if you need to make any changes, please contact us immediately at help@KAPSUL.com. If your order has already been shipped, we won’t be able to make modifications, but if there was an issue on our end, we’ll do our best to resolve it.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping fees and delivery times vary by country. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.
How can I contact customer support?
For any questions or assistance, you can email us at help@KAPSUL.com. We aim to respond to all inquiries within 24 hours.
Do you have a physical store?
Currently, we operate exclusively online at KAPSULSTORE.com, allowing us to offer a wider selection of styles and provide a seamless shopping experience.